Outbound Call Centers Sales Managers

China, Vietnam, Indonesia, Malaysia, Singapore, Philippines, Thailand, Japan

HMC is the world’s leading solutions provider of loyalty membership programs for the hospitality and premium hotel organizations, we specialize our services to both individual and networked hotel groups worldwide.
HMC(友好市场策划咨询(上海)有限公司)是一家世界领先的项目运营公司,为全世界高档酒店提供专业的会员忠诚项目服务。

HMC was founded in 1988 and is the largest company of its type in the world, operating in over 62 countries, 354 cities worldwide including the China, Philippines, Singapore, Malaysia, Hong Kong, Vietnam, Thailand and also in the Americas, Europe, Middle East & Africa and Central and South America. The reason behind HMC’s longevity and market coverage is attributed to the unique and highly successful HMC marketing initiatives and the creativity, imagination and professionalism of our team at all levels. HMC also offers a global alliance of hotel loyalty programs (CLUBHOTEL and VOILÀ Hotel Rewards), furthering improving the hotel’s business opportunities through the network.  HMC works with both independent hotels and hotel groups, including major brands such as Hilton, Marco Polo Hotels, and Grand Hyatt, Mövenpick, Radisson & InterContinental Hotel group – IHG
自1988年成立,HMC目前已成为全球行业内的翘楚,为全球62个国家,354个城市包括中国,新加坡,马来西亚,香港地区,菲律宾,越南,泰国,南美洲、欧洲、中东,非洲还有美洲中南部的客户酒店提供服务。HMC之所以能存活至今且覆盖市场率如此之高的原因是因为HMC团队在市场方面的主动性、创新性和专业性。HMC不仅提供全球化联盟化的酒店会员忠诚项目(CLUBHOTEL和Voila项目),还提供互联网运作以提高酒店的商业机遇。HMC和众多的单体酒店以及酒店集团合作,包括下述著名品牌:希尔顿酒店集团、马可波罗酒店集团、凯悦酒店集团、瑞享酒店集团、丽笙酒店集团和洲际酒店集团。

The positions available in HMC is for outbound Call Centre Sales Managers which are HANDS on positions where sales targets and performance are paramount. The positions are diverse and extremely responsible, your job responsibilities with encompass all areas of Call Centre Management – ranging from recruitment, training and motivation of a telesales team to achieving and surpassing company & Hotel client budgetary sales objectives.
HMC现在在中国有呼叫中心销售经理的职位正在火热招兵买马中!这个职位的职责是多样化并且责任重大的,工作职责从电话销售团队的招聘、培训、和激励,到完成甚至超过公司预期的销售目标。

The roles of a Sales Manager is a rewarding and exciting career opportunity, where you can grow and strive to be one of our best and your long-term career aspirations with HMC are guaranteed. HMC Manager’s play a pivotal role within our organization, the success of our company rests largely on the shoulders of our management & operations team.
销售经理的职位是有回报的、令人激动的职位,你可以HMC一起成长,你的努力也会成就你的长期职业发展。在一个快节奏充满活力的行业里工作,通过达到销售目标,以获取丰厚的奖金!HMC的经理在组织中扮演着一个非常重要的角色,公司的成功有很大一部分依赖于管理团队和运营团队。

Please note that one of the position requirements is the ability to travel, before we continue with our selection process, it is necessary that you are both mobile and willing to travel or relocate where necessary to suit our business requirements. If you meet this requirement, please review the below Job Description of this position.
请注意这个职位的其中一点要求是能够接受出差,在雇佣期间你可能会因为出于业务、运营的需要而出差或是调整工作所在地。如果你能接受这一点,请查看以下这个岗位的具体工作概述和职责:

Scope of Work工作概述

Drive, manage, develop & coordinate a dedicated hotel loyalty program for an onsite or offsite outbound Call Centre Sales Manager for a dedicated Hotel loyalty program for New member accusation or renewing of existing members.
帮助和协助运营经理管理、开发与协调酒店会员呼叫中心的业务,发展新会员以及现有会员的维持

  1. Ensure efficiency, productivity and profitability of the program.
    确保项目组的有效成功及效益。
  2. Responsible for the proper financial functions and smooth operation of the program.
    确保项目的平稳运作和财务事宜。
  3. Maintain client relations and development of business growth, with the introduction of existing and new contacts within the hotel, recreational and leisure industries and assisting with the nurturing of resulting relationships with the aim of business generation.
    维护与客户的良好关系并促进项目的发展。根据业务发展目标,向酒店推荐现有的及潜在的娱乐、休闲产业,以培养良好的客户关系。
  4. Set up, administration, control and after sales service of hotel and hospitality marketing programs.
    根据要求组建、管理酒店会员忠诚制市场推广的队伍并提供售后服务。
  5. Effectively, recruit, train and motivate a team of telemarketers on an on-going basis in order to achieve the forecasted sales results within the allocated time and budget levels.
    对项目组的管理人员和销售人员进行有效的招聘、培训和激励,以在一定的时间和预算内达到预期的销售目标。
  6. Generate ideas and competitions, aimed at motivating staff and generating higher volume of sales.
    鼓励创新和竞争,给员工以激励以期达到更高的销售额。
  7. Ensure adherence to Admin, Finance and HR policies.
    确保履行公司行政、财务和人事的政策。
  8. Responsible for program/office opening/closing and ensuring policies are being adhered to.
    负责项目办公室的启动和结束工作,确保依据公司政策执行。
  9. Staff Management – Assistant managers, telemarketers, administrators, performance and development reviews.
    负责员工的日常管理-对员工的业绩及发展做出评估,包括但不限于助理经理,销售,行政人员。
  10. Development of business strategies and tactics in pursuit of the HMC’s goals and objectives.
    确保业务发展的策略紧随公司的目标。
  11. Development of related operational, financial and marketing plans and forecasts.
    负责与业务运作相关的拓展和财务计划及报告。
  12. Ensure weekly performance of telemarketer and program are in pursuit of the HMC’s goals and objectives as well as margins.
    确保销售员工的每周业绩和项目组的绩效达到公司要求,运营毛利也达到公司要求。
  13. Conduct effective recruitment, training and encouragement program management staff and telemarketers.
    执行有效的员工招聘、培训并激励项目组员工。
  14. To conduct regular orientation for the personnel of the participating hotel.
    进行常规的参与酒店员工项目培训介绍。

Requirements任职要求

  1. Junior Bachelor or above
    大专或大专以上学历
  2. At least three years of outbound telemarketing experience with 1 year team leader or supervisor experience
    至少三年电话销售经验,至少一年主管经验
  3. Good leadership skills with a can do attitude
  4. Willing to travel or relocate at short notice
    愿意接受临时通知出差或是前往其它城市工作
  5. Good verbal and written in Mandarin, Cantonese English, Malay, Basha Indonesian, Vietnamese, Japanese is a plus
    精通中文,会其它外语者(粤语、英语、马来语、印尼语、越南语、日语)优先考虑
  6. Good in office software
    能操作电脑OFFICE系统
  7. Can work under great pressure
    能承担工作压力
  8. Willing to take on challenges
    愿意接受挑战